Returns are accepted if the product has not arrived in good condition or is faulty. A full refund or replacement will be offered by email once we have verified a fault. If you wish to return an item, you have 14 calendar days from the date of purchase to report your return stating the reason why and including any relevant supporting documentation (i.e. photos).
Items must be returned with all documents, accessories and original packaging within 30 working days or a refund cannot be issued.
Returns cannot be accepted for bottles that have been opened and are not defective.
Return shipping costs are the buyers responsibility.
If you received the wrong item, we are happy to replace with the original item. The correct item will be sent on receipt of the returned item at our offices. Postage costs for returning the item will be reimbursed in this instance. Postage costs will be returned using the original payment method.
Please contact firstname.lastname@example.org or call +44 (0) 1534 877299 if you wish to return a product.
Please post returns to the following address:IHP Limited
Le Grande Route de Saint Jean